888-544-4541 – citizenscustomerservice@utilityshield.com



Core Protection
Only $39.95/month

Core Protection
Only $39.95/month

Complete peace of mind

If you want to avoid having to budget for costly repairs to the critical components inside and outside your home, our Core Protection plan is for you. One monthly rate of $39.95 and you can rest assured that, if your home’s lines and systems fail, you have a trusted company to help you with the cost to make it right again.

Inside Utility Lines

Worry-free doesn’t come any easier than this: our Core Protection plan safeguards your family’s budget from potentially expensive repairs to any of the utility lines in your home—that’s water, sewer, gas, and electric lines from where they enter your home and throughout. But keep scrolling, inside lines is just the beginning of this comprehensive protection.

The pipes and wires running through your house work hard to keep power, water, and heat at your fingertips. Over time, and with repetitive use, these lines develop wear and tear. Our Core Protection plan is designed to handle repairs to the utility lines throughout your home. In the event that you have a wear and tear issue occur, you simply call our number and we send a certified, local contractor to handle the protected repairs, and we pay for the protected repairs.

Here are some of the most common issues that we protect with Inside Line plan:
Inside Gas Lines:
  • Leaking gas behind stove
  • Broken shut-off valve
  • Tear in wall of gas pipe
  • Separated connection on flexible gas line
Inside Electric Lines:
  • Wall switches
  • Dimmer switches
  • Outlets
  • Circuit-breaker box
  • Ceiling box (fan or light)
Inside Water Lines:
  • Leaking main shut-off valve
  • Leaking shut off valves (before the appliances or fixtures)
  • Leaking water lines in the basement (hot or cold)
  • Leaking water lines behind walls (hot or cold)
Inside Sewer Lines
  • Leaking sewer (soil) stack
  • Leaking drain lines behind walls
  • Leaking drain lines under floors
Inside Electric Lines, hand plugging cord into outlet
Inside and Outside Water Line Protection, large area of homeowner's yard dug out to repair water line

Outside Utility Lines

Along with your inside lines, our Core Protection plan also lessens the financial burden of repairs to your outside water, sewer, and electric lines—from wherever you are responsible. Keep scrolling to see what else our Core Protection plan includes.

With Core Protection, any wear-and-tear-related issue becomes our concern. Call us and we send a certified contractor and pay for the protected repair.

Below are some examples of what we protect with the Core Protection plan:
Outside Electric Lines:
  • Meter-box corrosion
  • Rusted weatherhead brackets
  • Entrance cable coating wear and tear
Outside Water Lines:
  • Leak at shut-off valve in an outside meter pit
  • Leaks in main water line between the curb box and home
Outside Sewer Lines:
  • Broken main sewer-line connection to interior pipe
  • Collapse of sewer line due to shifting/settling
  • Leaks or breaks of drain line due to shifting/settling

Heating & Cooling

Your furnace, heat pump, boiler, air-conditioning unit, and water heater are all protected by this plan. With our Core Protection plan, you receive assistance with the repairs to any of these protected systems.

If you’ve ever had that sinking feeling that comes with adjusting your thermostat only to hear silence, then you can appreciate the value of the heating & cooling portion of our Core Protection plan. Furnaces, boilers, heat pumps, and central air-conditioning units all have moving parts and delicate electronic components. Running these complicated machines throughout the year can often cause wear-and-tear breakdown to occur. One call to us and we’ll contact our local, licensed contractor to handle most repairs necessary to keep your home comfortable. Our Core Protection plan also includes your water heater so you don’t have to worry about either of your heating and cooling systems.

Below are some examples of what we protect with the Core Protection plan:
Furnace, Boiler, or Heat Pump:
  • Failed circuit boards
  • Blower motors or blower-assembly failure
  • Standard thermostats
  • Malfunctioning flame sensor
  • Failed capacitors
Central AC:
  • Failed capacitors
  • Failed condenser motor
  • Malfunctioning circuit boards
  • Standard thermostats
Water Heater:
  • Failed thermocouple
  • Compromised temperature & pressure-relief valve
  • Malfunctioning pilot-light assembly
  • Failed heating elements
Air conditioner unit outside the home

What’s Protected?

With the Core Protection plan, your home’s budget is safe from potentially expensive repairs to your inside and outside water, sewer, electric, and gas—wherever the utility’s responsibility ends to wherever the line terminates within your home—along with repairs to your heating and cooling systems.
Gas/Water/Sewer Callout showing an illustration of each of the utility lines

Main/Curbline: Where your home’s lines meet the utility’s main line.

Gas/Water/Sewer Callout showing an illustration of each of the utility lines

Weatherhead: Curved metal support for electric lines entering your home.

Utility Line Installation, illustration showing all the utility lines in a home and what the homeowner is responsible for

Core Protection Covers:
Inside Utility Lines – Outside Utility Lines – Heating & Cooling

Inside Line Protection

Total Line Protection

Core Protection

Up to $2,000
Up to $2,000
Up to $2,000
Up to $2,000
Up to $4,000
Up to $3,000
Up to $4,000
Up to $2,000
Up to $1,000

Additional Notes:

Full details of protection will be included in a service agreement and schedule page after enrollment.
Outside gas is a protection option in those areas where outside gas is not already protected by your utility.
Our Outside Water Line protection has a secondary protection, when applicable, for Sidewalk Restoration (with a limit of $500).
Our Outside Sewer Line protection has secondary protections, when applicable, for Sidewalk Restoration (with a limit of $500) and Street Cutting (with a limit of $4,000).
If your home has a different HVAC configuration (boiler, heat pump, multiple units, etc.) please contact us to enroll by phone at 888-544-4541.

Dependable service you can trust

No deductibles to meet!

Protection picks up where most homeowners insurance leaves off!
We get the technician to your door so you can get back to what’s important!

Your protection can be canceled at any time with no fee!

3 simple steps to reporting an issue


Let us know there is a problem


Meet with a licensed contractor


Get back to what really matters

All images are for illustration purpose only and do not guarantee protection. Please refer to the corresponding service agreement for scope or contact us for more information.

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